Plants are shipped either as potted plants or without pot as plugs. This helps reduce shipping weight and minimizes the risk of damage during transit. All plants are carefully packaged to protect them from temperature changes and handling.

• Orders within the Netherlands and Belgium are shipped with PostNL.
  
• International orders are shipped with UPS.
  

A tracking number will be provided once your order has been dispatched.

To prevent shipping delays:

• International orders are shipped on Mondays only.
  
• Orders within the Netherlands and Belgium are shipped on Mondays and Tuesdays.
  

Orders are generally dispatched within 1–3 business days after payment, depending on the shipping schedule.

Shipping may be postponed during extreme heat or cold to ensure plant health. You will be contacted if a delay is necessary.

All plants are carefully inspected before shipping. Minor cosmetic imperfections may occur and are normal with live plants.

Please contact me within 24 hours of delivery and provide clear photos of the plant, packaging, and any damage.

Returns are not accepted due to the nature of live plants, unless a mistake was made on my part.

Allow the plant to acclimate gradually to normal household humidity. The plants are grown in a greenhouse environment with high humidity, so a gradual adjustment helps prevent stress and damage.

If your plant was shipped as a plug, it is important to carefully remove the roots from the plug before planting. Do not plant the plug directly into soil, as plug material retains too much moisture. This can lead to excess water retention and root rot. Gently loosen the roots and plant them in a well-draining substrate.

If your plant was shipped as a potted plant, it can remain in its nursery pot for some time if desired, or you may repot it at your discretion using a suitable substrate.

Care requirements may vary depending on the species.

Feel free to get in touch — I’m happy to help!